IT Support for Recruitment Agencies

We put identity and access controls around your candidate records so they are only visible to the consultants who need them, and we keep an audit trail of who accessed what. Combined with tested backups, that covers both your Privacy Act obligations and the awkward question of what happens if a laptop goes missing.

Yes, and it is one of the most common things agencies come to us for. Layered email security and phishing resistant MFA stop most attempts before anyone sees them, and we set up email authentication properly so criminals cannot send mail that appears to come from your agency.

It does not have to. We manage the devices rather than the location, so a consultant on a client site is held to the same standard as one at a desk. If a device is lost we can wipe it remotely.

Their access ends that day, across email, candidate records and every system we manage. Departing recruiters taking data with them is a well known risk in this industry, and leaving accounts open for weeks is how it usually happens.

You get real time access to everything through our client portal. That includes all open and closed support tickets, patching status, invoices and billing history, every device and its compliance status, and a live project tracker for any in flight projects we’re running for you. Most IT providers give little to no visibility, or send a basic report after the fact. We believe in open transparency, so you always know exactly where things stand without having to ask.

It’s a lot easier than you think. We do all the legwork in the transition, liaising with your current provider, gathering documentation, and setting up your environment before anything changes for your team. What’s required on your end is simple: your staff start contacting our help desk instead of your old provider’s, and you pay us instead of them. That’s it. Our team handles everything else and makes the process seamless.