Microsoft Teams Phone

Modernise Your Business Communication with Teams Phone to simplify calling, improve productivity, and stay connected

Why Microsoft Teams Phone Makes Sense

Most business phone systems were never designed for how your team actually works now. The server in the cupboard, the locked in carrier contract, the hosted PBX with its own clunky admin portal, none of these handle a workforce that splits time between the office, home, and a hotel in Singapore. Microsoft Teams Phone fixes that by putting calling, chat, meetings, and collaboration into the one app your team already opens every day.

Calls come through Teams on desktop, mobile, or a desk phone. Your direct number follows the user wherever they sign in. Your admin runs everything from the Microsoft 365 portal they are already in, not a separate vendor system.

At I.T With You, we handle the whole deployment for Australian businesses. Number porting from your existing carrier, call flow design that matches how your business actually operates, security and compliance configuration, and team training. Most rollouts complete in four to six weeks from planning to full production.

Microsoft Teams Phone Deployment Options

Teams Phone gives you three ways to handle the calling part, the bit that actually connects your team to the phone network. We help you choose the right path based on your business needs, then implement it properly.

Microsoft Calling Plans

The simplest option. Microsoft provides the phone numbers and the calling service directly, handling the entire PSTN infrastructure. Predictable monthly per user pricing, no separate carrier relationships to manage. Works well for businesses operating primarily in countries where Calling Plans are available and who want Microsoft to manage the complete voice solution.

Direct Routing

Connect Teams to your existing carrier or SIP trunks through a certified Session Border Controller. Best for businesses with specific carrier requirements, complex telephony needs, multi national operations, or integration with existing PBX systems and specialised call recording. Maximum flexibility, more configuration required.

Operator Connect

The middle ground between Calling Plans and Direct Routing. Partner with certified carriers for number provisioning while keeping the simplicity of Microsoft managed calling. Combines easy provisioning through the Teams Admin Centre with broader geographic coverage than Calling Plans, without the technical overhead of running your own Session Border Controllers.

Simplified Management & Governance

Traditional phone systems need their own admin portal, their own training, and usually their own specialist. Teams Phone is managed through the Microsoft 365 portal your team is already in, with the analytics, role separation, and automation needed to run it properly without a dedicated voice engineer.

Centralised control via the Teams Admin Centre

Manage all calling features, user assignments, and phone numbers from one web portal. No separate phone system interface, no specialist knowledge required. Add a new user and assign a phone number in minutes instead of scheduling provisioning calls with a vendor. Changes apply instantly across your organisation.

Real-time analytics and call quality dashboards

Monitor call volumes, quality metrics, and usage patterns through built in reporting. Identify issues before users complain. Call Quality Dashboard shows per call analytics covering audio quality, network performance, and device details, so you can troubleshoot specific problems rather than chasing vague complaints.

Role-based access for IT admins and helpdesk staff

Helpdesk staff can handle basic user issues (resetting voicemail, changing call forwarding settings) while sensitive configuration stays locked to IT administrators. Reduces the burden on senior staff without giving everyone the keys to the castle.

Auto-provisioning of users and policies via Microsoft Entra ID

New users automatically receive the right calling policies based on their role and department. No manual phone system configuration when someone joins or changes roles. Integration with Microsoft Entra ID means user provisioning happens through your existing identity management workflows, not as a separate phone system task.

Why Businesses Choose Microsoft Teams Phone

Lower costs by eliminating legacy PBX hardware

No more maintenance contracts, hardware refresh cycles, or on premises phone systems to keep running. Teams Phone does require additional licensing on top of your base Microsoft 365 subscription (Teams Phone Standard plus either Calling Plans or a carrier arrangement), but you pay predictable monthly fees rather than capital outlay for PBX hardware that depreciates the moment you install it.

Improved user experience with one app

One app for calls, chat, meetings, and collaboration. A customer mentions an urgent issue in chat, you click to call them. If you need to walk them through something, you start screen sharing without leaving the conversation. No more switching between three different applications to handle one customer interaction.

Enhanced flexibility for hybrid and mobile teams

Calls come through your computer, your mobile, or a desk phone, whichever you happen to be near. Direct dial numbers work in the office, at home, or out at a client site. Particularly valuable for businesses with field staff, remote workers, or anyone who travels frequently. Your business number reaches you regardless of where you happen to be.

Built-in security and compliance

Call recording through certified third party tools, retention policies, and audit logs all integrate with Microsoft 365 compliance controls. Conditional Access policies can restrict calling based on device compliance and location. For regulated industries that require call recording, certified compliance recording solutions capture calls automatically based on policy and store them securely.

At I.T. With You, we provide complete Microsoft Teams Phone deployment and support for Australian businesses.

Complete Planning and Assessment – We evaluate your current phone system, design call flows and auto attendants, determine the best deployment option for your needs, and create a detailed migration plan with realistic timelines.

Number Porting and Configuration – We handle number porting from your existing carrier, configure Teams Phone policies and routing, set up auto attendants and call queues, and test thoroughly before cutover.

User Training and Support – We train your team on using Teams Phone effectively, provide documentation and quick reference guides, and offer ongoing support as your team adapts to the new system.

Ongoing Management – We monitor call quality and usage, adjust configurations as your business changes, troubleshoot issues promptly, and ensure your voice solution continues meeting your needs.

From initial planning through ongoing support, we ensure your voice solution is scalable, secure, and ready for modern work.

Ready to get started or need more information? Contact us today

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