FAQs

All our IT support services are delivered from Australia. We do not offshore tickets or phone support, ensuring fast response times and a consistent quality of service.

We support SMBs across multiple industries, including financial services and mortgage broking, professional services, healthcare, not-for-profits, and construction. Our focus is secure, compliant, and scalable IT systems.

Starting from scratch is actually easier than you might think and you are in a better position than businesses that have years of undocumented systems and poor configurations to untangle.

The first step is our free IT and security health check. We take a look at your current environment, understand how your business operates, what tools you use, how your team works, and where the gaps are. From there we put together a clear recommendation and a plan that fits your size and budget.

You do not need to know anything about IT to get started. That is what we are here for. We will explain everything in plain language, help you understand what you actually need versus what you do not, and make sure you are not paying for anything unnecessary. Most businesses are up and running with a proper IT foundation faster than they expected.

Switching IT providers sounds daunting but in practice it is far simpler than most businesses expect. We handle the entire transition process from start to finish. That means we liaise with your current provider, gather all necessary documentation, access credentials and system information, and build a complete picture of your environment before we touch anything.

There is no big cutover day where everything changes at once. We work methodically in the background, onboarding your systems and users at a pace that suits your business with minimal disruption to your day to day operations.

Most of our clients are surprised by how straightforward the process is. We have done this many times and we know exactly what to look for, what questions to ask, and how to make the transition seamless. You focus on running your business and we take care of everything else.

Using the cloud is a great start but it does not mean everything is taken care of. Cloud platforms like Microsoft 365 give you the tools but they do not configure them securely, monitor them for threats, keep them patched and up to date, or back up your data automatically.

Most businesses using Microsoft 365 have significant security gaps they are not aware of because the default settings are not designed with security in mind. MFA is often not enforced, Conditional Access policies do not exist, sensitive data sits unprotected, and nobody is monitoring for suspicious activity.

Managed services ensure your cloud environment is properly configured, actively monitored, and continuously maintained so it actually protects your business rather than just hosting it.

Our onboarding process starts with a comprehensive assessment of your current IT environment and security posture, which typically includes an onsite visit so we can see your setup firsthand.

From there we develop a customised plan tailored to your specific needs, covering any security gaps, infrastructure improvements, and the support structure your team requires. We handle all the technical heavy lifting, from configuration and documentation through to user setup and training.

Our goal is to have you fully onboarded with a secured, well-documented environment and a clear ongoing support structure in place from day one, with as little disruption to your business as possible.

We give you real-time access to everything through our client portal. That includes all open and closed support tickets, patching status, invoices and billing history, all corporate devices and their compliance status, your Microsoft Secure Score, active security incidents, licence utilisation so you can see exactly what you are paying for and what is being used, and updated user guides and quick tips to help your team get the most out of your technology.

Most MSPs either provide no visibility at all or rely on legacy tools that produce a basic monthly report after the fact.

At I.T With You we believe full transparency is non-negotiable, so rather than telling you what happened last month, we give you live access to your environment so you always know exactly where things stand without having to ask.

Yes, we offer phishing simulations and user awareness training so your staff can recognise threats before they impact your business.

Yes, we support Windows, macOS, iOS, and Android through Microsoft Intune, ensuring consistent security controls across all devices.

Absolutely. We can complement your internal IT team by providing specialised support, strategic guidance, or taking on specific responsibilities.

Yes, we can assist with navigating Microsoft licensing. This can be complex to understand. At a minimum, I.T With You requires clients to have Business Premium licenses with the Defender Suite add-on. We can assist you in upgrading to this licensing in order to be compliant with our security baseline for your organisation.

At I.T With You we take cybersecurity seriously, and licensing below this specification may lack certain essential cybersecurity features which are a requirement for our managed services plans.

Our managed services are structured on a simple per user per month pricing model, so you always know exactly what you are paying with no surprise bills. Project work such as migrations, deployments, and assessments is quoted at a fixed price agreed upfront. We do not charge hourly rates for managed services clients.

Yes, we offer training programs to help your staff effectively use new technologies and stay updated with best practices.

We offer managed backup services for Microsoft 365, including email, SharePoint, and OneDrive. Our backup solutions ensure that your data is securely stored and easily recoverable in case of data loss or corruption. We follow best practices for data backup and recovery to minimise downtime and ensure business continuity. Our backup provider is SOC 2 Type II and ISO 27001 certified. All backup data is also stored in Sydney, Australia.

Our contracts are clear and straightforward. They outline exactly what services we provide, response times, and deliverables. Payment terms and any recurring fees are defined upfront with no hidden charges. We include SLAs setting out response and resolution time expectations, and our contracts cover liability and data security obligations. Duration and exit terms are clearly stated so you always know where you stand.