Tech View
Keeping You in the Loop with Tech View
At I.T. With You, we believe transparency and clarity are essential in any client relationship. That’s why we’re excited to offer all our managed service client’s access to our client portal powered through our partner Gorelo. Tech View is designed to give you a full overview of your agreement with us, right at your fingertips.
Tech View allows users you’ve granted permission to:
- Log and track tickets – Submit new support requests and follow the progress of existing ones.
- View closed tickets – Quickly reference resolved issues and their solutions.
- Access knowledge resources – Browse FAQs and articles we publish to help you resolve common issues faster.
- View invoices – Keep on top of billing in a clear, organised format.
- Interact with smart forms – Easily complete user onboarding, offboarding, or access requests.
What we’re particularly excited about is the Asset List feature. This gives you a complete inventory of all devices under our management. From the device inventory, you can view:
- Last logged-in user
- Serial numbers and warranties
- Microsoft patch updates
- Application updates
- CPU, memory, and more
Tech View is more than just a portal, it’s a way for you to stay informed, proactive, and fully in control of the technology that powers your business. With everything from support tickets to detailed device insights available in one place, managing your IT has never been easier.
Here’s a glimpse of what the client portal looks like:
- Use the main screen to open a ticket or complete one of our intuitive forms
- The ticket view provides an overview of all open and closed tickets, with detailed correspondence available for each
- Access your invoice portal to track both paid and outstanding invoices
- View your company’s managed devices in our inventory portal, with details like last logged-in user, warranty expiry dates, patch status, CPU, RAM, and more
