Microsoft Teams Phone

Modernise Your Business Communication with Teams Phone to simplify calling, improve productivity, and stay connected

Why Microsoft Teams Phone Makes Sense

Traditional phone systems are expensive to maintain, difficult to manage remotely, and don’t integrate with modern collaboration tools. Microsoft Teams Phone eliminates these problems by delivering enterprise-grade calling through the Teams app your users already use daily. Make and receive business calls from anywhere, route calls intelligently through auto attendants and call queues, and manage everything from a single admin portal.

At I.T With You, we provide end-to-end Microsoft Teams Phone deployment services for small and mid-sized Australian businesses. We handle number porting from your existing phone system, design call flows that match how your business actually operates, configure security and compliance settings, and train your team to use Teams Phone effectively. Most deployments complete within four to six weeks from planning to full production.

Microsoft Teams Phone Deployment Options

Microsoft Teams Phone offers multiple deployment paths, each suited to different business needs. Whether you want the simplicity of an all-Microsoft solution, need to integrate with existing telephony infrastructure, or prefer working with a specific carrier, we’ll recommend and implement the approach that best fits your requirements.

Microsoft Calling Plans

The simplest option with phone numbers and calling services directly from Microsoft. Microsoft handles the entire PSTN infrastructure, from provisioning numbers to routing calls, with straightforward monthly per-user pricing. This option works well for businesses operating primarily in countries where Calling Plans are available and who prefer having Microsoft manage the complete voice solution without external carrier relationships.

Direct Routing

Connect Teams with your existing SIP trunks or preferred telephony provider. Ideal for businesses with specific carrier requirements or existing voice infrastructure to leverage. Direct Routing uses a certified Session Border Controller to bridge Microsoft Teams with virtually any PSTN provider, giving you maximum flexibility in choosing carriers and managing costs. This approach works particularly well for multi-national operations or organisations with complex telephony requirements like integration with existing PBX systems or specialised call recording needs.

Operator Connect

Partner with certified carriers for number provisioning while maintaining Microsoft managed calling simplicity. A middle ground between Calling Plans and Direct Routing. Operator Connect combines the ease of provisioning through the Teams Admin Center with the flexibility of choosing from multiple certified carriers. You get broader geographic coverage than Calling Plans without the technical complexity of managing Session Border Controllers yourself.

Simplified Management & Governance

Traditional phone systems require specialised knowledge and separate management interfaces. Teams Phone delivers enterprise calling capabilities through the same admin portal you already use for Microsoft 365, with powerful analytics and automated provisioning built in.

Centralised control via the Teams Admin Centre

Manage all calling features, user assignments, and phone numbers from a single web portal. No separate phone system interface or specialised knowledge required. Changes apply instantly across your organisation. Add a new user and assign a phone number in minutes rather than scheduling provisioning with your phone vendor.

Real-time analytics and call quality dashboards

Monitor call volumes, quality metrics, and usage patterns through built-in reporting. Identify issues before users complain and make informed decisions about capacity and call routing based on actual data. Call Quality Dashboard shows per-call analytics including audio quality, network performance, and device details, helping you troubleshoot problems quickly.

Role-based access for IT admins and helpdesk staff

Helpdesk staff can manage basic user issues like resetting voicemail or changing call forwarding settings while keeping sensitive configuration restricted to IT administrators. This delegation reduces the burden on your IT team while maintaining appropriate security controls.

Auto-provisioning of users and policies via Microsoft Entra ID

New users automatically receive appropriate calling policies based on their role and department. No manual phone system configuration needed when someone joins or changes roles in your organisation. Integration with Microsoft Entra ID means user provisioning happens through your existing identity management workflows.

Why Businesses Choose Microsoft Teams Phone

Lower costs by eliminating legacy PBX hardware

No more maintenance contracts, hardware refresh cycles, or expensive on-premises phone systems. Microsoft handles infrastructure, updates, and capacity. While Teams Phone requires additional licensing beyond your base Microsoft 365 subscription (Teams Phone Standard license plus either Calling Plans or a carrier arrangement), you pay predictable monthly fees per user without capital expense for phone system hardware. The capital expense of purchasing and maintaining phone systems becomes an operational expense that scales with your business.

Improved user experience with one app

Users no longer switch between separate apps for calls, chat, and meetings. Everything happens in Teams, with presence showing availability, chat history providing context, and the ability to escalate from chat to call to video meeting seamlessly. A customer mentions an urgent issue in chat, you click to call them immediately, and if needed, you start screen sharing to resolve the problem, all without leaving Teams or asking the customer to join a separate meeting.

Enhanced flexibility for hybrid and mobile teams

Employees make and receive business calls from anywhere using their computers, mobile phones, or desk phones. Direct dial numbers work whether users are in the office, working from home, or traveling internationally. This flexibility proves particularly valuable for organisations with field staff, remote workers, or employees who travel frequently. Your business number reaches you regardless of physical location or device.

Built-in security and compliance

Call recording through certified third-party tools, retention policies, and audit logs all integrate with Microsoft 365 compliance tools. Conditional Access policies can restrict calling based on device compliance and location, maintaining security without sacrificing flexibility.

For regulated industries requiring call recording, Teams Phone integrates with third party compliance recording solutions that capture calls automatically based on policy, storing recordings securely.

At I.T. With You, we provide complete Microsoft Teams Phone deployment and support for Australian businesses.

Complete Planning and Assessment – We evaluate your current phone system, design call flows and auto attendants, determine the best deployment option for your needs, and create a detailed migration plan with realistic timelines.
Number Porting and Configuration – We handle number porting from your existing carrier, configure Teams Phone policies and routing, set up auto attendants and call queues, and test thoroughly before cutover.
User Training and Support – We train your team on using Teams Phone effectively, provide documentation and quick reference guides, and offer ongoing support as your team adapts to the new system.
Ongoing Management – We monitor call quality and usage, adjust configurations as your business changes, troubleshoot issues promptly, and ensure your voice solution continues meeting your needs.

From initial planning through ongoing support, we ensure your voice solution is scalable, secure, and ready for modern work.

Ready to get started or need more information? Contact us today

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