Privacy Policy

Privacy Policy

 

Effective Date: 5 May 2025

At IT With You PTY LTD (ABN 89690186666), referred to as “we”, “us”, or “our”, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Notifiable Data Breaches Scheme.

 

  1. Definitions
  • Personal Information: Any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
  • Sensitive Information: Includes health data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and biometric or financial data.
  1. What Personal Information We Collect

The types of personal information we collect depend on your interaction with us. This may include:

  • Full name
  • Email address and phone number
  • Residential, postal, or billing address
  • Business name and ABN (if applicable)
  • Job title, company, and industry
  • Account credentials (e.g. usernames)
  • Employment history or CV (for job applicants)
  • Feedback, support queries, or service requests
  • IP address, browser type, and device information
  • Preferences related to our services or solutions

We do not knowingly collect personal information from individuals under the age of 18.

  1. How We Collect Personal Information

We collect personal information directly from you when you:

  • Contact us via phone, email, website forms, or social media
  • Use our services or request support
  • Submit a job application or CV
  • Attend meetings, events, or webinars hosted by us
  • Provide feedback or participate in surveys
  • Interact with our website or digital platforms

We may also collect information from third parties such as:

  • Public directories or business registries
  • Referrals from partners or advisors
  • Service providers acting on our behalf
  • Customers who authorise us to provide support on their behalf
  1. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve performance and user experience. These tools may collect:

  • Pages visited and time spent on site
  • Browser type and operating system
  • Referring websites or search terms
  • IP address and device identifiers

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to access certain features.

Our website may also contain links to third-party sites or social media platforms. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.

  1. How We Use Your Personal Information

We use your personal information to:

  • Deliver and manage our services
  • Respond to enquiries and provide support
  • Improve our website and service offerings
  • Send updates, offers, or newsletters (with your consent)
  • Comply with legal and regulatory obligations
  • Process job applications and recruitment
  • Monitor service usage and performance
  • Maintain business records and backups
  • Ensure the security of our systems and data

Where applicable, we may process personal information based on your consent, our contractual obligations, legal requirements, or our legitimate business interests.

  1. Disclosure of Personal Information

We may share your personal information with:

  • Our employees, contractors, and trusted service providers
  • IT vendors, legal advisors, and accounting professionals
  • Regulatory bodies or law enforcement (if required)
  • Cloud and software providers for secure data processing
  • Third parties authorised by you (e.g. referees or business partners)

All third parties are contractually obligated to handle your data in accordance with applicable privacy laws.

  1. International Data Transfers

Some of our service providers may store or process data outside of Australia. Where this occurs, we ensure appropriate safeguards are in place. By using our services, you consent to the transfer of your data to jurisdictions that may not offer the same level of protection as Australian law.

  1. Sensitive Information Handling

We do not routinely collect sensitive information unless required for a specific purpose (e.g. recruitment or compliance). Where applicable, we will seek your explicit consent before collecting or using such data.

  1. Marketing Communications

We may use your personal information to send you updates, promotions, or news about our services. You can opt out at any time using the methods listed in paragraph 17.

  1. Data Minimisation and Retention

We only collect personal information that is necessary for our operations. Data is retained only for as long as required to fulfil its purpose, after which it is securely deleted or anonymised.

  1. Data Backup Storage

If you use a backup solution provided by IT With You, your data is stored securely in Australia, in compliance with relevant data protection laws.

  1. Security Measures and Incident Response

We implement robust cybersecurity controls to protect personal information from unauthorised access, alteration, or loss. In the event of a data breach, we follow a structured incident response plan and notify affected individuals as required under the Notifiable Data Breaches Scheme.

  1. Employee Training and Awareness

Our team undergoes regular training on data privacy and security practices to ensure personal information is handled responsibly and in accordance with applicable laws.

  1. Access and Correction

You have the right to access and correct your personal information. To do so, please contact us using the methods listed in paragraph 17. We will respond within a reasonable timeframe and may request verification of your identity.

  1. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the methods listed in paragraph 17. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website. By continuing to use our services, you agree to the terms of the updated policy.

  1. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or how your personal information might be used, get in touch via our Contact Us page.